Refund and Returns Policy
Company Information
Health Supplement Group Inc., operating under the brand name HairVantage.
Address: 30 N Gould St Ste R, Sheridan, WY 82801, USA
Email: info@hairvantage.co
Website: HairVantage.co
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1. Return Eligibility
We offer a 30-day return period from the date your order is delivered.
To qualify for a return, products must:
– Be unused, unopened, and in original packaging
– Include all original components
– Be in resalable condition
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2. Non-Returnable Items
Returns cannot be accepted for:
– Opened or used products
– Gift cards
– Promotional items marked as final sale
– Products damaged through misuse or negligence
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3. Return Process
To request a return:
1. Contact our support team at info@hairvantage.co
2. Provide your order number
3. Include the reason for the return
4. Our team will review your request and provide return instructions
Return requests must be submitted within 30 days of the delivery date.
Physical items must be received at our returns facility within 14 days of return approval.
Returns Address:
Health Supplement Group Inc.
3903 Castlewood Rd.
Richmond, VA 23234
USA
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4. Refunds
Once the returned item has been received and inspected:
– Approved refunds are processed within 5–10 business days
– Refunds are issued to the original payment method via Stripe or PayPal
– Your bank or payment provider may require an additional 3–5 business days to reflect the refund in your account
– You will receive an email confirmation once your refund has been processed
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5. Shipping Costs
Original shipping fees are non-refundable.
Customers are responsible for return shipping costs unless:
– The product arrived damaged
– The wrong product was delivered
– The item has a verified manufacturing defect
In the above cases, Health Supplement Group Inc. will provide a prepaid return shipping label.
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6. Exchanges
If you received a defective or incorrect product, we will gladly arrange a replacement at no additional cost.
To request an exchange, contact us at info@hairvantage.co with your order number and photos of the issue.
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7. Damaged Deliveries
If your order arrives damaged:
– Take clear photographs of the package and product
– Contact us within 7 days of delivery at info@hairvantage.co
– Include your order number and photos of the damage
Our team will arrange a replacement or full refund at no additional cost to you.
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8. Late or Missing Refunds
If you have not received your refund within 10 business days of approval:
– Check your bank account
– Contact your bank or payment provider — processing times may vary
– If the issue persists, contact us at info@hairvantage.co and we will investigate
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Contact Us
If you have any questions regarding this Refund and Returns Policy, please contact us:
Health Supplement Group Inc.
Brand: HairVantage
Address: 30 N Gould St Ste R, Sheridan, WY 82801, USA
Returns Address: 3903 Castlewood Rd., Richmond, VA 23234, USA
Email: info@hairvantage.co
Website: HairVantage.co
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*Last Updated: June 2026*
